– To support manager to set up standard to measure performance of OA & OA’s collector on monthly and yearly basis
– To support strategic, collection tool, Collection Program, to align with business objective planning and control & monitoring to ensure that stay in line with business objective
– Call dunning prompt directly to customer for negotiate payment plan
– To identify customer unable to payment, any customer has financial problem but willingness to pay offering Collection program
– To provide OA & OA’s collector the Coaching and feedback individual or as a team to improve more efficiency productivity and report Team Performance on weekly basis
– To comply with collection process, procedure or any change policy or regulation of the Bank or BOT
– The report of account suspect to fraud, high risk or customer having problem to supervisor review, resolve problem.
คุณสมบัติ
– A Bachelor’s Degree or Master’s Degree
– Minimum 2 years experience collection service
– Strong knowledge of collection and financial concepts
– Collection, hire purchase regulations and legal awareness
– Good communication and negotiation skills, telephone manner and technique and interpersonal skills
